You can pre-order a SDO Custom design item before it is in stock and available for delivery. These items will be labelled 'Pre-Order' at checkout. Pre-order items are considered sold and you will be charged the full price of the product at the time of placing the order. We cannot hold items on pre-order without payment. Our usual returns policy applies to pre-orders once they have been dispatched.

 

DELIVERY

 

You will be given an estimated shipping date for the pre-order. Shipping will  usually take 4 - 5 weeks after pre-order date is closed. This is noted on the product page, as well as on your order confirmation email. We base the estimated shipping date on information from our production partners and this may be subject to change. We will update you on the delivery schedule if a delay occurs. When the item has been sent, you will receive a confirmation email with your tracking details. Usual shipping timeframes apply thereafter. Please ensure that your contact information is kept current so that your pre-order is delivered to the right address.

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SDO Custom designs is not held liable for any unforeseen delays that may occur if you wish to Pre-order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations. We will, however, update you after Pre-order when your items are available for shipping

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You will proceed through the check out as usual & make full payment when making a Pre-order. Your order will only be shipped upon arrival of the ordered Pre-Order items, usually as per the date suggested on the product page at time of order placement.

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Please note dates are not guaranteed and delays may occur, mainly due to fabric sourcing & shipment held by customs.

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WHAT IS A PRE ORDER

 

A pre-order is an order placed for an item which has not yet been released, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand this information before proceeding to place a Pre Order. When you pre-order an item from SDO Custom designs it is reserved exclusively for you and the order is placed with the manufacturer/designer. Your card is charged when the order is placed so your item can be put into production. Anything with a later ship date or release date is considered a pre order. Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates. This is due to the designers' production schedules and sometimes an item may arrive several weeks before or after.

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CAN I CANCEL MY PRE ORDER 

 

Pre-orders cannot be cancelled as a special order has been made exclusively for you with the designer which means your item is already in production and it has been paid for. Pre- Order items are not eligible for a refund. 

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WHAT IF I NEED ANOTHER SIZE IN A PRE ORDER ITEM

 

Should you need a different size, you can place another order and send back the first item (in perfect condition, unwashed, unworn and all tags attached) and we are not allowed   

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RETURNS

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Any product you return must be in the same condition you received it and in the original packaging. 

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**Important Disclosure: Re-cuts may differ in colour to the original cut as displayed on the website. This is due to fabric sourcing where an entirely new batch of fabric has been used. Even though the colour of the fabric sourced is as close as possible to the original colour shown, we will not be held liable for any minor variations.

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